How to win friends and influence people – Dale Carnegie

10 phrases to keep in mind to influence people:

1. Let’s get the other person’s point of view and see things from his angle, as well as from our own.
2. The expression one wears on one’s face is far more important than the clothes one wears on one’s back
3. Actions speak louder than words
4. encouragement is a much more effective teaching advance than punishment
5. The effect of smile is powerful
6. Criticism is dangerous
7. Showing sincere appreciation can change a person’s life
8. Try honestly to see things from the other person’s point of view
9. Show respect for the other person’s opinions. Never say, “You’re wrong”.
10. If you are wrong, admit it quickly and emphatically.